EXCELLENT  
  
 Based on 441 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Chris&John Cogger 
 
 
 
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Staff were helpful and accommodating. Very Quick delivery.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Alex Ridout 
 
 
 
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Very good service and good range of mattresses. You are able to take the mattresses home in your car with you on the day of purchase which is a massive positive.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Morgan Wicks 
 
 
 
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Ian was incredibly helpful with choosing our new mattress. Made it so we could walk away the same day with it!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jason Horn 
 
 
 
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Bought a two drawer double divan bed here in 2020, just as Covid was hitting. Waited 3 weeks for delivery only to be told the model I'd chosen wasn't available. So they offered me the next best bed instead - upon arrival I quickly found damage & wear?? I was later told this bed had been used in their showroom...they'd delivered a used bed!!!!! Not happy with this, I contacted them & was told they'd send another 'new bed' - but by now we'd gone into lockdown & so I had to wait months, not weeks for delivery. The months went by, when lockdown ended no bed was delivered. This was now 2021. So after a month of more waiting, I had to message them to rearrange delivery - I was then told this 'other bed' too wasn't available/not in stock at the warehouse...I had to wait another 5 weeks! When they finally arrived I was happy with the bed I'd received - but the fact is they'd tried to palm me off with a used bed, even though I'd paid for a brand new one!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Danielle Excell 
 
 
 
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Fantastic customer service. Honest opinions on the different types of beds. Definitely recommend.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Sarah Roberts 
 
 
 
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Mix up with website and misunderstanding over next day delivery, but Joe went over and above to ensure we left with a mattress and bed from stock. Thanks so much!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Steffan 
 
 
 
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Joe was very helpful and offered great options
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Matthew Jones 
 
 
 
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We Came down and spoke to Ian he was incredibly friendly and helped us with all our questions, I usually hate shopping and he made it a lot more enjoyable with his jokes and personality, I would definitely recommend to come here
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 nopera mahuika 
 
 
 
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Great services, very happy with the bed I purchased, arrived quickly with no faults. 5* service! Thank you so much to the elephant bed team
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Oliver 
 
 
 
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Elephant Beds Cardiff — AVOID — £719 Bed Collapsed in 29 Days, Then They Accused Us of Breaking It Before I'd even finished explaining that our brand new £719 Super King bed had structurally failed, I was told outright by Elephant Beds Cardiff: they don't do refunds. No investigation, no apology, just a flat no. The centre support bar — the one I specifically questioned the salesman, Joe, about before buying, and was directly assured would be fine — bent and collapsed under two adults sleeping normally. 29 days after delivery. Two people left with back pain from a bed sinking in the middle like a hammock. When I raised it, I was emailing directly with Jason at Elephant Beds, who accused me of breaking the bed myself. Then, less than 24 hours later, once I pushed back with evidence, his story changed completely — now I'd apparently been standing or kneeling on the support bar to reach the storage space underneath. Two contradictory accusations, no evidence for either, from the same person, days apart. Here's the kicker: Jason offered to send one of their own staff out to "investigate" the very fault he was accusing me of causing — judge, jury, and defendant all in one visit. When I asked instead for a genuinely independent third party inspection, so neither side could be accused of bias, they refused. Make of that what you will. They also fitted the wrong feet on delivery and took the assembly manual away with them, so I had no documentation for my own bed. What followed was months of fighting — bank disputes, a rejected chargeback, and now a formal legal claim — against a company that decided to call us liars rather than stand behind a bed that failed exactly as I'd feared it would before I even bought it. There were points along the way we nearly gave up simply from the sheer exhaustion of it. We didn't, and we're glad we didn't, but no customer should have to fight this hard just to be treated honestly over a faulty product. Joe sold us the bed on assurances that turned out to be false. Jason then spent weeks accusing us of causing the fault ourselves, with a story that changed under pressure. Avoid both, and avoid this company.